Refund policy

Thank you for shopping at LKPlants. We are a small shop based in Katy, Texas, and we pack every order with care.

Returns
If something is not right with your order, please contact us within 30 days of delivery and we will work with you on a return or replacement.
To start a return, email us at linaxugt@yahoo.com with your order number and a photo of the item if it arrived damaged.

Return shipping
Return shipping costs are the buyer's responsibility, unless the item arrived damaged or we sent the wrong item — in those cases, contact us first and we will make it right.

Plants
Live plants are sensitive to heat, cold, and long transit. If your plant arrives in poor condition, contact us within 3 days of delivery with a photo, and we will help with a replacement or refund for the affected plant.
Plants are shipped bare root or as shown in the listing photos. Minor leaf drop or color change during transit is normal and is not considered damage.

Refunds
Once we receive and inspect the returned item, we will refund it to your original payment method. Refunds cover the item price; original shipping charges are non-refundable, unless the item arrived damaged or we sent the wrong item.

Non-returnable items
For health and quality reasons, the following cannot be returned: opened soil and gardening supplies, and heat packs. Live plants that arrived in good condition cannot be returned after the 3-day report window above.